If you wish to return an item, please contact customer service on 1800 507 592 or email for instructions on how to proceed, including details of our reply paid address. Typically refunds take up to 2 weeks to be processed once products have been received.Ĭustomers will not be eligible for a refund or replacement of personalised or customised products: We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item, a refund or repair of the item. Returns and Refunds PolicyĪt , we promise our products will be as impressive as they appear on our website. Our personalized products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind. So please ensure spelling is checked before an order is completed.
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